LOCATION:
Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Pampanga, Philippines
JOB DESCRIPTION:
The IT Support Technician will provide support and guidance to users experiencing technical issues relating to computer hardware, software, and peripherals.
JOB RESPONSIBILITIES:
Technical Support:
Respond to and resolve technical support requests from employees or customers in person, via phone, or through remote tools.
Diagnose and troubleshoot hardware, software, and network issues.
If necessary, guide users through step-by-step solutions and escalate complex problems to higher-level IT staff.
System Maintenance:
Install, configure, and maintain operating systems, software, and hardware (e.g., desktops, laptops, printers).
Monitor and update system performance, ensuring optimal functionality.
Perform regular maintenance tasks such as updates, patches, and backups.
Network Support:
Assist in maintaining and troubleshooting network connectivity issues.
Support the setup of VPNs, routers, and other networking hardware.
User Training and Documentation:
Train end-users on software applications, new systems, or IT policies.
Document procedures, FAQs, and troubleshooting steps for common issues.
Asset Management:
Track and manage IT assets such as computers, peripherals, and licenses.
Ensure proper inventory and decommissioning of obsolete equipment.
Security and Compliance:
Assist in implementing and maintaining IT security measures.
Educate users on best practices for cybersecurity (e.g., password management, phishing awareness).
Ensure adherence to company policies and regulatory compliance.
JOB REQUIREMENTS:
Technical Proficiency:
Strong knowledge of Windows, macOS, or Linux operating systems.
Familiarity with enterprise software like Antivirus, Ticketing Systems, Office tools, email systems, remote support tools, etc.
Basic understanding of networking (e.g., TCP/IP, DNS, DHCP).
Problem-Solving:
Ability to troubleshoot and resolve technical issues effectively and efficiently.
Communication:
Excellent verbal and written communication skills to interact with technical and non-technical users.
Organizational Skills:
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Customer Service:
A user-focused attitude, ensuring satisfaction with IT services.
Skills:
Education:
An associate’s or bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Certifications:
CompTIA A+, Network+, or ITIL Foundation certifications are highly regarded.
Experience:
Fresh graduates are welcome to apply. IT Support with 1-3 years experience is an advantage.
Hiring Process & Privacy Notice
Owens collects information from job applicants during the recruitment process.
Owens processes your personal data in a manner consistent with the data protection requirements for your location and the location of the hiring company. Owens may process your data on one or more of the following bases; entering into or the performance of a contract, consent, or legitimate interests. Owens operates in a number of international locations and your application may be processed in any of these locations. International transfer of your personal data between Owens companies is subject to standard EU international contractual clauses, when applicable.
To obtain a job with one of our companies, you may be required to take assessment tests and complete and pass a background screening, including criminal records checks.
Information you will supply may be disclosed to third parties, including agents or vendors of the company you are applying to, law enforcement agencies, state or federal agencies, courts, schools, employers to handle the recruitment and background screening process. Information may be transmitted to another country other than the country you are located in or applying to, including countries outside the EU with a different level of data protection or inadequate data protection laws as defined by the European Commission.
Recruitment information is generally retained for 6 months unless there is an extended legal mandatory retention period. If you would like us to keep your information for future career opportunities, please indicate with your consent below. If you are hired, your information will be retained for longer.
For more information on our privacy practices and your rights, visit the Owens OnLine Privacy Policies page.